Terms & Conditions

Terms & Conditions
 
Apartment booking
 
Your apartment is booked upon receipt of the booking deposit.
 
Your booking is not confirmed until Rocamora Apartments receives the pre-payment, and you have received the confirmation email from Rocamora Apartments

This confirmation email contains all your booking details
 
On arrival, you must pay the rental balance and the refundable damage deposit.  The payment method is described in more detail in your reservation confirmation email.
 
Cancellation policy
 
All cancellations or changes must be made via email. Cancellations or changes by 
 
phone are not accepted.
 
 
Check-in/check-out
 

Check-in/check-out

Check-in starts at 13:00 pm Check-out is before 11.00 am. 

We will always attempt to accommodate early arrivals or late departures, but this is dependant upon previous bookings. 

Please note that late check-in carries the following extra charges:

From 20.00 to 22.00:    30 €
From 22.00 to 24.00:    40 €
From 24.00 to 01.00:    50 €

Check-in after 01:00 on request 
 
Number and identity of guests
 
The client should inform Rocamora apartments of the number of guests in the 
 
booking. Any extra person out of the reservation is strongly not allowed.
 
Only those persons indicated in the booking made by the client may enter the apartment, 
 
unless an alternative agreement has been reached with Rocamora Apartments
 
The number of clients using the apartment should not exceed the number assigned to 
 
each apartment, except in the case of children under the age of two. 
 
Pets are not allowed 
 
Should the client fail to comply with any of the aforementioned Terms and Conditions, 
 
Rocamora Apartments reserves the right to ask the client to leave the apartment, and the 
 
client in question can not request any form of compensation.
 
City tax
 
An overnight accommodation tax has been applied by the Catalan Government as of 1st of November 2012.
 
The fee of 2,48 € per person per night for a maximum of 7 nights is not included in the rental price of the apartment and your check-in agent will ask for this to be paid.